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This book explores the topics included in the syllabus of Anna University extensively. A reference table on the factors for quality control charts, numerical examples for each control chart, the questions for short answers, and a few website addresses have been included to obtain and sustain the interest of the student community and the teaching fraternity. The revisions in the ISO 9000, QS 9000 and ISO 14000 families necessitated this latest edition. Although the revisions in the ISO 9000-2008 version introduced only clarifications to the existing requirements of 2000 version, some changes were intended to improve its consistency with ISO 14001: 2004. The revision in the 14000 family includes aspects such as PDCA cycle for implementation and the greenhouse gas accounting. This book can be used as a textbook by all the final year BE/BTech. students of Anna University.

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